BTC/PLN: 13187.4000 PLN BCC/PLN: 380.1143 PLN BTG/PLN: 47.9800 PLN XRP/PLN: 1.1799 PLN BTC/EUR: 3106.1635 EUR LTC/PLN: 92.0801 PLN ETH/PLN: 354.0000 PLN

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Your deposit needs to get confirmed in the crypto network. We will credit your account within 5 minutes after getting the following number of confirtmations:

  • 3 confirmations when it comes to BTC deposit
  • 3 confirmations when it comes to LTC deposit
  • 20 confirmations when it comes to BCC deposit
  • 12 confirmations when it comes to BTG deposit
  • near instant in case of XRP deposit
  • 30 confirmations when it comes to ETH deposit

Your funds will boked on working days only arround 12:00 a.m, 4:00 p.m. and 6:30 p.m. Payments made during weekends and bank holiudays will be processed the next business day.

Your funds will boked on working days only arround 12:00 a.m, 4:00 p.m. and 6:30 p.m. Payments made during weekends and bank holiudays will be processed the next business day.

If the wire has not been booked after given amount of time probably our system has rejected it for some reason e.g. :

  • Personal details on the wire did not match your account information (you must be the owner of the bank account).
  • Deposit had wrong title name.
  • No description of the sender in the wire.

If your fast withdrawal has been rejected it can means two things:

  • Your bank is not plugged in into BlueMedia system
  • Your bank’s system does not work at current time

All details regarding BlueMedias is given here.

Withdrawals are sent every 2-3 hours from 7:30 until 11:00 p.m. (CET). Please take into consideration time of each ELIXIR session which may take up to one business day.

You need to withdraw at least: 10 PLN, 10 EUR, 0.002 BTC, 0.002 BCC, 0.002 BTG, 0.02 LTC, 0.02 BTG, 1 XRP.

Account verification is designed to check whether the personal data you provided when you opened your account are true. Providing true data is required to comply with regulations governing financial transactions. Since Bitcoin is an anonymous currency, many accounts on cryptocurrency exchanges are used for money laundering and fraud and to receive funds originating from phishing scams. The account verification process helps to eliminate these fraudulent activities, which makes our exchange safer for honest investors.

Account verification methods are described in this article.

Your verification will take up to 5 business days and we will notify you by an e-mail about successful verification.

If your bank verification wire has not been verified after given amount of time probably our system has rejected it for some reason. We will let you know what was the reason via e-mail.

Some examples are listed below:

  • Personal details on the wire did not match your account information (you must be the owner of the bank account).
  • Deposit had wrong title name.
  • No description of the sender in the wire.
  • Wire sent throgh cash deposit or BlueMedia

In order to make a transaction you need to go to given market and decide whether you want to buy or sell bitcoins. You need to put how much do you want to sell/buy and how much money do you want to use for given order.

In order to cancel your order past through the orderbook on given market and below you will be able to see all your current orders – each one of them has an „X” buton – press it to cancel the order.

Your order needs to find counteroffer to be realized. It means that if you want to sell bitcoins for given amount you need someone who wants to buy it for same price and vice versa. You can either put an order which is not in the market and wait for it to be realized (Market Maker) or take the order from the orderbook (Market Taker).

Yes, your order can be realized partially. When it happens you will receive part of the funds and the rest of the order will wait for counteroffer.

No, your order will be always realized with the same or better rate than you have picked, it all depends on the market and others players orders.

The minimum order for buy and sell is set to: 0.001 BTC, 0.01 BCC, 0.01 BTG, 0.01 LTC, 0.01 BTG, 1 XRP.

This error is purely technical and it can means few things:

  • You have used comma instead of dot for decimals.
  • You put more than 8 digits for decimals.
  • You have used different signs/letter which are not allowed.

Two-factor authentication adds extra security when you log in to your account. It involves installing on your mobile device (usually a phone) software which displays a code required to log in.

This code changes repeatedly (every 30 seconds), so even if someone finds out the code you used to log in, the code will expire in a moment.

We encourage you to use 2FA for your own safety. BitMarket will not be responsible for your losses caused by not securing access to your own account.

Thanks to this extra security feature, unauthorised persons will not be able to log in to your account, even if they find out your password. In order to log in, they would also have to get access to your phone. As two different devices (computer to enter the password and a phone to generate codes) are required to log in to your account, your account is much better secured.

We encourage you to use 2FA for your own safety. BitMarket will not be responsible for your losses caused by not securing access to your own account.

To enable this account security feature, after logging in click on the “Account” link and then on Enable two-factor authentication button. You will be presented with a code which you should enter into your phone. In response, an app on your phone will generate an authentication code which you should enter back on the website to confirm that the phone has been configured correctly.

Once this procedure has been completed, two-factor authentication is enabled. Before turning on two-factor authentication, please install the Google Authenticator app or compatible app on your phone.

Yes, you can disable two-factor authentication at any time by clicking on the “Account” link and then Disable two-factor authentication.

Authentication codes are generated based on the current date and time. For this reason, correct time must be set on your phone. If time on your phone is wrong, the codes will not work. The best solution is to enable time synchronisation with the mobile network in the phone settings to ensure that time will always be correct.

If you lost your phone which you used for two-factor authentication or deleted from it an app used for this purpose, you may use an emergency procedure to disable two-factor authentication. To do that, log in to your account and when a request for a phone-generated code appears, click on the link “I lost my device”. The emergency procedure involves sending to us a transfer for PLN 1.00 or EUR 1.00 with a relevant text in the reference information field, requesting that the account be unblocked. The transfer must be sent from the bank account owned by the person whose details were provided at the time of account registration. This way we are satisfied that the request comes from you and not from an unauthorised person. If the details of the sender of the bank transfer do not match the data provided during account registration, the request will be dismissed.

In order to close your account kindly send an e-mail to [email protected] Message needs to be sent from the e-mail from which you have registered your account and in the contents please type your login and request for closing your account.

 

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